This has been an absolutely fantastic service from start to finish. From the first day of my interest making my pieces the customer service was above and beyond attending to my wants and desires. I was able to change my design as much as i wanted even after digital renditions were made, and after we recieved the piece and became concerned (irrationally i might add) about the style of setting (we got a pronged setting to start and were worried about the prongs catching on strings and such to bend) we were offered a reforge to a beveled setting free of charge. the amount of times this company and its support agents has gone out of its way to assist me has been fantastic and i am very appreciative! :)