The whole process was amazing, the team at CustomMade is so intentional about gathering all the information to be able to design the absolute perfect ring. The process of arriving at the final design can take various changes to the drawings but the sketch artists are more than happy to redo everything until it is exactly what is wanted. They are great at communicating how the ring is being processed and manufactured. The ring is inspected to the highest standard of perfection for craftsmanship and manufacturing. They are honest about the timing of the process and the delivery. So so so happy I went with them to make the ring of my fiancé's dreams.