CustomMade did an amazing job every step of the way. I couldn't have asked for a better result. And the price confused me. I even questioned it. Just over $400 to create what was by no means an easy piece. I can honestly say I thought I might be dealing with a foreign company. But the communication every step of the way was just too good. I first dealt with Mark and then Christine. Both were amazing. I am very, very pleased with the results of my necklace from CustomMade. What can I say... you can trust they'll give it all they have to make you happy!