Hi Ty! First of all, I wanted to congratulate you and your team, but most important, I wanted to say THANK YOU. You guys were extremely helpful in this whole process. I can personally say that I had absolutely 0 experience in buying this type of jewelry, but you guys helped me since day one. Our project had several changes, and your team never hesitated on guiding me, helping and explaining absolutely every small detail (btw, your whole team was super friendly in the process), and the final product was amazing! For me it was a unique experience, all our interactions were via chat, we never had a videocall, but it sure wasn't necessary! Thanks again, I am now a loyal customer of yours, and I recommend CustomMade to anyone who's looking for jewelry! David