I was looking into engagement rings for my girlfriend. We had shopped around at bigger jewelry stores and a local shop. She ultimately wished that she could combine the designs of two rings, which led me to getting a custom piece made. I found CustomMade's website and was hesitant because I had never heard of them, but I went out on a limb and messaged them. From then on, the ball was rolling and the process was amazing. The CustomMade team is transparent and is truly devoted to making sure the piece is exactly what you want. They go through everything from the initial consulting, to initial sketches, to gem selection, to 3D design, to production very thoroughly and kept me up to date about everything. They didn't cut corners, but offered several options when available and answered all of the questions I had. There was a small hiccup in the production phase of my project, but they recast the ring and were very transparent about when I could expect the ring to be finished. I asked about express shipping options and they provided overnight shipping (shipping is free), which was a life saver. My fiancé absolutely loves the ring! We will definitely be using CustomMade for her wedding band and possibly mine as well. It truly was that great of an experience and they more than earned my trust and business.