I am a transplant survivor and for nearly two years my wife served as my primary caregiver. I wanted to express my love and gratitude for her being there for me during the lowest of times. I drew a rough sketch of a necklace that was a circle, birthstones embedded in the circle, and a cross in the center of the circle. The circle for infinity, the cross for grace and prayer, and the birthstones for family. I submitted this drawing to CustomMade and on the same day Mika, jewelry consultant, responded. She worked on design details and sent pictures of other pieces with the same material and finish being discussed. Once the design was completed she sent information on shipping, pricing, and payment options as I had a limited budget. A small deposit was required to move forward and she sent the idea to the design team saying they would contact me. In a matter of hours I was contacted by Dwayne, design lead, who created 3D computer renderings of the necklace. He sent pictures of pieces with the material and finish we discussed to make sure I was satisfied. He then sent the rendering to the production team. The next day Randy, production lead, contacted me. He explained the process from how the computer rendering would be used from casting to the final product. He gave me regular updates up to the completion of the final piece. CustomMade took many steps to make sure no part of the process would come up later that had not been discussed. I don’t believe I could have had better communication from start to finish had I been face to face with a jeweler. My wife loved the necklace.