This has been a project close to 5 years in the making. The past year, I have been going in and out of jewelry / diamond stores, and each time, I saw very nice pieces but not with all the speciic features I was looking for. Last November while looking online for a jeweler who could deliver, I came across the CustomMade (CM) website. That day I sent out three inquiries including to two other (and a well-known) diamond sellers. Within half a day after I sent the inquiry to CM, they responded. By the time the rest responded I was already in communication with CM. Honestly, I was hesitant until the very end, to pay all that money for an online exchange. But the daily responsiveness, the care in their responses to my design wishes, ideas and what I was looking for, the unpressurred approach and the subject matter expertise kept me hooked. Especially, when I was advised that a certain design idea would make the ring more costly but not as visually appealing and secure when it came to the setting of the diamond.  They have different Subject Matter Experts that you communicate with with at each step during the design process.  Eveyone, I worked and communicated with during this process made me feel listened to.  Ally, started the month long exchange with me to go over things I never knew or thought of when I came to diamonds and jewelry. She even worked with me on the price and size of the diamond. I had a lot to learn but she was extremely patient with me and even responded to me on weekends. I went back and forth with her for a month and even during the holiday season, she would respond to me and provide me guidance. Will, the gem expert then helped me to select a diamond that fit my design requirements and wishes. Once that was done, I made the down-payment Rafa, who created the 3D design started working with me. The transition from SME to SME was seamless, because they had access to the previous conversation and information and paid attention to those details. (With the great attention to my previous conversations, I briefly even wondered if Ally was still the person I was working with but she was using different names. No, it was clear that she wasn't since they all had a different communication style.) For the last part; the casting and setting, Pauline took over and provided me with daily updates.  In the end, I had a very specific date and time for the delivery of the ring. When Pauline confirmed that the shipping could be done to arrive on the precise day, I was impressed but prepared for a delayed arrival. Well, the delivery made it at the exact time I had hoped for and brought my wife to tears. Thank you CustomMade team (Ally**, Will, Rafael, Pauline**), you made our day and the words in this review are not enough to express my gratitude towards your profesionalism, care and high-quality service to help me design and deliver the ring based on the design I wanted. And, I was carefully advised that CM provides annual aftercare and cleaning of your jewelry.  (**) You were more than superstars. You aren't just Custom Made, you are Custom Great.