My experience working with Custom Made was beyond my expectations. I had an idea that was very unique to me and I thought maybe it would be viewed as silly or I would be told it couldn't be done. I was also a bit concerned that the proposal would be way out of my limited budget. My experience was much to the contrary. From the moment I started to communicate with Custom Made staff I was made to feel important. Staff embraced and even complimented me on, and celebrated my idea. They helped guide me from an idea to a beautiful one of a kind ring that represents all of the ideas and emotions I wanted it to. I could not be happier with the care and support I received from Custom Made. Communication was prompt which is uncommon these days. It may sound a bit corny, but I felt we were all excited as a team to see this rough idea and design go from my brain and heart to an actual ring that is beautiful beyond my imagination. I cannot thank you enough. Yes, I know that I paid you money for this product. That is how business works. The thing is, I got more than a product for the money I spent. I got a very respectful, caring, supportive experience in the process. That is not always how business works and can be a rarity at times. Great company. Thank you, Gail