From start to finish the team I worked with at custom made were fantastic. I had an idea in mind of exactly what i wanted for my Girl's bridal set, and they were able to put that idea to paper, then to a design, then to a real life ring that I will be proposing with very soon. Every person I worked with every step of the way was friendly, answered my questions and concerns in a timely manner and seemed genuinely interested in providing me with the best service they could to make my dream engagement ring come to life. At the end I had a major concern that the color of my rose gold ring looked more like yellow gold than rose, im assuming from the lighting in the pictures that they provided me but I'm so thankful that I trusted the assurances of the team that it would look much closer to what I was looking for in person because when I finally received the ring I was relieved to see that the ring was much more rosegold color than the pictures produced. So in saying that I would maybe suggest figuring out a way to adjust the lighting better so that rosegold jewellery shines in all its glory and doesn't leave the buyer worried that they paid for something they didn't want. Other than that small hiccup my experience was fantastic. Now please expand to Canada so I don't have to pay the border duties anymore.