My experience with custommade was positive initially. Unfortunately by the end I would have to say I wouldn't recommend the company. Despite being clear I was on a tight budget, and asking about additional shipping costs, I was unexpectedly hit with a c.$300 shipping bill. While the person I spoke to agreed I had not been informed, I was only refunded half of the cost. Furthermore, I was encouraged to select a "rush" option for an additional $150 (I can't remember the exact figure). I refused as it seemed like there was still plenty of time when reading the company's own timelines, and the ring arrived over a month before I needed it. Not being informed of the significant additional charges and unnecessarily being upsold a "rush" option greatly soured my experience.