It started over 4 years ago when I wanted to create a special ring to present to my two sons upon graduation from college. The ring designs were to contain a replica of our family coat of arms and an image of the college were they attended. It was my first time ever doing something like this so I had no idea how to go about a process. I found Custommade by searching the internet and started their process. Being somewhat skeptical, I wasn't sure how far I wanted to go with them. I didn't want to share too much of my design at first (my ignorant fear). I finally committed and started the process. They assigned a designer just to me. All our communication was over chat and everyone was very helpful and responsive. They were responsive to every little detailed request without making me feel stupid or like I was asking too much. Even if I wanted to restart part of the design. I was very pleased with all four of the pieces and they made me feel like my design was so special and unique. The price for the amount of re-design work I had is a huge value. I definitely would recommend CustomMade. - be patient with the process - attach drawings, sketches, pictures to help them see your vision - look over the final rendering and finished products to make sure it is as you want it. Enjoy your creation! I did. thank you CustomMade