My overall experience with custom made.com was absolutely amazing! I was a little apprehensive about initiating the process because I’ve seen some projects with other online providers come out with not-so-favorable results and limited to no options for rectification or recourse. When I responded to Aleni, the consultant’s email, she was very charming, reassuring, and responsive! She got my ideas and gave me options on the approaches, working around the fact that I didn’t focus on budget up front. That put me at ease, as the focus wasn’t on the monetary part until I was ready. The sketch artist, Davit, was great and magnificently made the changes based on my feedback until we got exactly what I was envisioning! The 3D renderings gave me a little bit of pause because they looked a little more chunky than what I had in mind, but we forged ahead as they softened the edges as I requested. Karen was the lead on that part of the process, and was amazing to interact with! The gemologist, Chun, was incredible in giving me what I felt were the best options to choose from. My final selection was what I wanted and well within the range I was comfortable spending! When it went to casting and finalization, I was anticipating it to be ready a little quicker than it was, but Matt was wonderful about keeping me abreast of the status. I was happy it wasn’t rushed because the pics of it when it was ready were absolutely stunning!! Receiving the ring was just perfect! I am really astounded and excited with it! I can’t wait to propose and see her reaction! HUGE thanks to the whole team for such an important project! Top notch from start to finish!! Sincerely, Michael