I had a fantastic experience with CustomMade! Knowledgable, friendly, supportive, patient, and were enthusiastic when I changed plans and provided my own family diamond. The team I worked with was highly responsive and helped me translate vague preference into specific design specs. The process (including billing) was exceptionally clear as well. The team even helped with finding ring insurance as well. The ring itself is gorgeous- exactly what I was going for. My fiancee absolutely loves it, and we're concerned that we're making our friends jealous! Can't recommend highly enough!