Here's my take on the CustomMade experience: - I was minutes away from pulling the trigger on buying a ring from a different company after spending a lonnnng time really thinking seriously about what to choose and collaborating with my partner. During the checkout process I paused and decided to do a little more digging with customer reviews, and I was shocked to see what I found. I'll spare the specifics, but you know it's bad when there's multiple complaints with the Better Business Bureau. They certainly had me fooled until seeing that. - Whelp, hard stop on that plan. Now what? Back to the drawing board I guess. In the last place I thought would be helpful, I was reading through Reddit comments with people being brutally honest about their experiences with said company, and others chiming in with their recommendations / positive experiences. The one place that was unanimously agreed upon with positive reviews was CustomMade. Alright, curiosity has been piqued. - I pulled the photos from the previous ring I was about to buy and started the process out of curiosity here, and what came next was absolutely wonderful. This has truly been a one of a kind experience that just exudes professionalism and genuine care / respect from start to finish. I can't imagine I made this super easy for ya'll with my multitude of delays and radio silence from time to time. Despite my hiccups, ya'll just kept with it, and I can not thank you enough. When the ring was out for delivery I thought it was just going to be the ring in a box and that's it, I had no idea it would be a full kit. I was cracking up at the "proposal survival kit" haha. All in all, this was a solid 11/10 experience that I can not recommend enough. I hope all of you get a raise. Who can I talk to to make that happen haha. I'll pull a reverse Karen of "let me speak to your manager, these people NEED recognition and a raise".