I had a great experience from start to finish. I provided ideas of what I wanted for the wedding ring, and Custom Made gave me informative information about my ideas and how they could impact the quality and longevity of the ring. It felt like a smooth process, and they responded on time. I also enjoyed behind-the-scenes information about the process, which was neat info. When our ring arrived, which was a custom wedding ring, I was so surprised by the package it arrived in. I loved everything they provided, in addition to the ring. I had a ring created at another site, and this extra sentiment they provided was very sweet and thoughtful. It made the process feel less transactional, and I felt more cared for and heard as a customer. Also! I spent hours searching the web to find a company that could create custom rings, and I chose this one because of the gallery of past rings they had made. I showed me the craftsmanship fitted what I wanted.