See below my review from earlier March. Since then, the team has been working with me to make the appropriate changes- the ring currently is with them and I will plan to make an updated review when I receive the ring back. Thanks.
I recently received the custom ring I ordered, and unfortunately, the overall quality has been quite disappointing.
-Upon arrival, I noticed several scratches and marks on the outside, which was disheartening.
-Moreover, the gemstones don't meet the expected quality, one lacking the opalescent look I anticipated.
-My request for a 2.5mm band thickness, or preferably smaller to match my 2mm wedding band, was not met. A professional measured it at 2.3mm, and I was charged for more gold used than necessary and initially quoted for. I would appreciate appropriate compensation for this discrepancy in less gold used.
-The ring's uneven thickness is a significant concern; when viewed from the side, one part measures 1.72mm, while the other side is 2.05mm. This inconsistency visibly affects the overall quality and is disconcerting. *my biggest concern*
-Additionally, the sides lack the desired roundness, and I would prefer a more polished and rounded finish.
Given the overall quality concerns, especially at a price twice that of other quotes I received, I'm disappointed. I kindly request either a refund or assistance in rectifying these issues promptly.
7 months ago
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