Login
Start Free Trial Are you a business?? Click Here
Kayla Mills
See below my review from earlier March. Since then, the team has been working with me to make the appropriate changes- the ring currently is with them and I will plan to make an updated review when I receive the ring back. Thanks. I recently received the custom ring I ordered, and unfortunately, the overall quality has been quite disappointing. -Upon arrival, I noticed several scratches and marks on the outside, which was disheartening. -Moreover, the gemstones don't meet the expected quality, one lacking the opalescent look I anticipated. -My request for a 2.5mm band thickness, or preferably smaller to match my 2mm wedding band, was not met. A professional measured it at 2.3mm, and I was charged for more gold used than necessary and initially quoted for. I would appreciate appropriate compensation for this discrepancy in less gold used. -The ring's uneven thickness is a significant concern; when viewed from the side, one part measures 1.72mm, while the other side is 2.05mm. This inconsistency visibly affects the overall quality and is disconcerting. *my biggest concern* -Additionally, the sides lack the desired roundness, and I would prefer a more polished and rounded finish. Given the overall quality concerns, especially at a price twice that of other quotes I received, I'm disappointed. I kindly request either a refund or assistance in rectifying these issues promptly.
7 months ago
Read CustomMade.com Reviews
CustomMade.com has a 5.0 average rating from 3,432 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial