The idea to order a custom piece came from a sudden death in the family. My husband knew that I wanted to give something unique and something tangable to our our neice that would honor her fiance's memory. The custom necklace that we ordered came in and was absolutely beautiful. The entire process from the initial contact with Custom Made, the 'idea' phase, through the creating and proofing and finally receiving the piece was handled very professionally. Communication was great as well as guidance on what materials to use etc. The help was so appreciated. When the package arrived, I could see the delivery person carrying a large box? I wondered why it was so big. We were so impressed with the quality of the packaging and the 'box' the jewerly came in. Very classy! We would definately recomment your company to others. I am anxious soon hand deliver this.