From the get-go, I hae to say the professionsalism and clarity in communication from this team was simultaneously overwhelming and reassuring. The steps were clear, the expectations were upfront, and as someone that prefers quite a great deal of finesse and customization in designs I'll say that the patience with my iterations was abundant. Not only that, they were willing to simultaneously work with my envisioned design AND offer up the know-how of a seasoned professional. No upselling, no cajoling, no spamming, just people doing business in a thing that it's evident they're knowledgeable and passionate. When the ring arrived (which is gorgeous, but I haven't let my fiancee see it yet and I'm not about to spoil the moment with all you strangers), which didn't take very long, it was elegantly packaged, arrived more quickly than I'd anticipated, was everything I could have hoped for. Anyway I hate reviewing things. I'm an actual person that expects this to be the state for humanity; you tell someone that knows what they're doing what you want, and they work with you to make it happen. In this case, together we made something beautiful and lasting, and they made it EASY. There isn't a reason I wouldn't recommend this organization, other than I don't know many people and don't buy a lot of jewelry. Not sure what else to say, if you want some jewelry, these folks seem to know what they're doing!