The initial screener/tests were helpful to create a guide for what I was looking for in a ring. I appreciated the various options given to me by the screener to focus on where I was in the process (i.e. looking at various stones, figuring out designs, pricing, examples). Once I was matched with Emily, she went above and beyond to present a clear timeline for the ring-making process and pricing structure. She also worked with me to create a custom roadmap based on my requested deadline, factoring in estimates for the center stone and shipping costs. Our process was a bit unconventional since I was providing a design from a third-party artist rather than working with CustomMade’s design team. Emily was incredibly understanding and flexible with our deadlines, knowing that the completion of the design was dependent on when the artist finished the drawings. She also made great use of our limited time by helping me select the perfect stones for the center and accent stones. Emily provided helpful infographics and real-world examples of completed rings in various lighting to help me make an informed decision. What stood out most to me during this process was Emily’s honesty regarding the pricing, durability, and aesthetic of the stones. She never pushed for the most expensive options, but instead focused on finding stones and metals (from 10k to 18k gold) that best matched my vision and budget. Though we encountered a few challenges on my end—Emily remained adaptable and proactive, adjusting key dates as needed and offering various shipping options (domestic and international). I also appreciated her prompt communication; she was always quick to respond to my questions and ensured we were aligned on all details. Her deep knowledge and attention to detail made the entire process smooth and reassuring. My biggest concern initially was whether I could bring my intricate custom design to life, but Emily and the team at CustomMade were more than willing to make necessary CAD revisions to ensure I was completely satisfied with the final design. Anna took over the production phase and was just as communicative, providing constant updates and sharing behind-the-scenes insights into the creation process. She also played a key role in ensuring the safe shipping of the ring, especially given my international travel plans. Though I ultimately didn’t have the ring shipped internationally, I felt reassured knowing Anna had taken every precaution to guarantee its safe delivery. In the end, both Emily and Anna worked together seamlessly to deliver a custom piece that met all my expectations, despite the various challenges along the way. I highly recommend working with them—thanks to their dedication and care, they’ve earned a lifelong customer!