My partner and I were thrilled to work with your team on a custom-made engagement band and appreciated the attention to detail during the design process. Unfortunately, we encountered an issue when the custom-cut gem turned out larger than expected, leading to the creation of a completely different ring shape from what we had originally signed off on. This resulted in a nearly three-month delay. Thankfully, my partner had already proposed with another ring, so we didn’t have to wait to celebrate our engagement while the issue was resolved. We were grateful that your team acknowledged the error, expedited the process, and kept us updated every step of the way. The final ring exceeded our expectations, and we truly appreciated the care and presentation of the finished piece. Thank you for your dedication to making this right!