I’ll be honest—I was really hesitant to use a custom ring company, especially one that operates entirely online. There’s always that little voice in the back of your head wondering, Is this legit? Am I about to make a really expensive mistake? But after working with CustomMade, I can confidently say that this was one of the best decisions I’ve ever made. From the very beginning, the communication was top-notch. I started with a simple idea, but as time went on, I kept tweaking it. And tweaking it. And tweaking it. If you’re indecisive like me, don’t worry—CustomMade will stick with you every step of the way. I probably changed my design at least 10 times during the sketch phase because I wanted the perfect Lord of the Rings-inspired engagement ring for my future wife. Not once did they rush me or make me feel like I was being difficult. They actually encouraged me to keep fine-tuning things until I was completely happy. When we moved to the 3D design phase, they were just as patient, offering suggestions and helping me make adjustments. At one point, I even used AI to help design certain elements, and I worried it would be too complicated. But they assured me they could make it happen—and they did. Then came the production phase. This is the part where you put down money and hope for the best. And let me tell you, they absolutely knocked it out of the park. What really impressed me, though, was how they handled an issue that came up. Instead of just shipping the ring out and hoping I wouldn’t notice, they caught a problem themselves, sent it back for adjustments, and let me know right away. That level of honesty is rare. Even after the first revision, there was a small design flaw, and instead of making excuses or trying to convince me it was “good enough,” CustomMade went back to the drawing board and had it redone by another jeweler. They could have cut corners at any point, but they didn’t. They stayed committed to making sure my ring was exactly what I envisioned. Now that I have the finished ring in my hands, I can say without hesitation—it was worth every single penny. Yes, the price was on the higher end, but this is a completely one-of-a-kind piece. And after everything CustomMade did for me, I have zero regrets. If you’re on the fence about working with them, take it from me: you won’t find a better company for custom jewelry. They’re patient, honest, and ridiculously talented. I’ll forever be grateful for the experience they gave me—and for helping me bring my dream ring to life