The cakes are delicious. However, the way they are delivered is incredibly poor. Twice I have had cakes where they've been put in a postal bag and chucked around the van to the point the icing is stuck to the cardboard protector on the top of the cake. Even when you buy one of their very expensive tins it has still been spoilt by this crazy approach to packaging. My last cake DPD even handed it to me upside down! The trouble is that the cakes are very expensive and actually really quite small so you expect them to be perfect. I was given credit the first time it happened but didn't bother reporting it when it happened again. I now won't use Cutter and Squidge as it's embarrassing when you spend a lot on a gift only for it to be turned up looking like someone has dropped it.