Ordered a cake recently that I have already reviewed; it was so disappointing and tasted artificial and terrible. Considering it was also a vegan cake- when we’ve had in the past it was so fresh tasting, it is now just pure sugar. Meanwhile I had already previously ordered some of the Biskie boxes, one as a gift and one for my husband (the recipient of what turned out to be the disaster cake). Unfortunately when the Biskies arrived we did not enjoy these either. They were so so sweet and artificial tasting, just like the cake. To the point they leave a sweet film on your tongue. I am also not impressed with the customer service side. After the review of the cake, someone responded publicly that they were contacting me privately; this ended up being in the form of a voucher sent to me for the value of the cake. No response to the points raised, no apology; a voucher for the very same place I have now had two disappointing orders. I don’t think I would feel confident buying and occasion cake again from here, if these are now the ingredients used, and a total lack of balance. So not sure how much use the voucher will be- and my husband’s birthday damage was already done. I had not intended to write another review- however I have been sent a link asking for one at least 7 times in the last couple of weeks! I have even unsubscribed from getting review links allegedly, but low and behold another this morning.