Cutter and Squidge not only failed to deliver a Christmas gift cake despite the order was made well in advance, but their customer service put the responsibility with the delivery company for the fail. Although the website gave me the option for a next day delivery for my postcode on certain cakes (I have the picture to prove this), which I chose and paid the express delivery fee, the cake never arrived despite countless calls and emails to the customer service and my efforts to speak to a manager was disregarded. As the cake was a Christmas gift, we had requested our hosting family to not get any desserts as we had ordered a cake which made this whole thing even embarrassing for us. I tried asking customer service immediately to send another cake to the address as a redemption to our hosting family for the mess and they refused to do that but instead offered a £20 credit note for next purchase despite me notifying them that I will close my account with them and not order again. If they provided correct information in their website and write a two day delivery instead a next day delivery option, I would have chosen another local option to save the hustle. Their customer service attitude was completely unacceptable to which I kindly noted that is was their responsibility until a product they sell gets to the final destination, the customer. Especially as this service was charged and paid well ahead of time. I expect nothing but the service they promote in the website, at the time stated, for the expense asked and if they can’t achieve that, then they are misinforming their clients and can’t comply with their own rules.