Purchased a office chair from and after putting it together I noticed the threading or sewing was already lose or coming apart. Since this is my work chair I needed to make sure it would be the best. So I asked for a return, I was adviced to take pictures and sent a email to them. I sent the email and they first offered me 10% if I kept the chair. I declined and requested a refund. The next hoop they wanted me to jump in was to take pictures of the item repackaged. Which I did and sent across, I called them and they agreed the return. They said I would get a email with collection details. 3 days pass and no email, I chase over the telephone, the person then tells me they have no records of me calling or a return and then offered 10% off if I keep the item(again!). I declined and said I would like a return. She spoke to her manager and said this wasn't a defect and I can't return it. Eventually after further discussion she agreed to return but essentially threatened me with a inspection and charges if no fault are found, even though they are clearly pictured. I am still waiting for a collection date. In short don't buy from theses cowboys and I will take this all the way to bank if I need to get refund.