“The worst service I have experienced with daals. Received damage ceramic dining table. Claimed a exchange and it has been over two weeks no update. For past one week it is still with the delivery team.
They never update you. You have to chase them all the time to get an update.
They don’t have manager in the company.
OMG.
The people who are over the phone, don’t even know how to speak to their customers. So rude.”
“I experienced a significant service failure regarding a recent delivery. The item was considerably delayed and subsequently delivered to an incorrect address. This necessitated extensive communication with customer service over a three-day period to locate the package. Ultimately, I was contacted by the unintended recipient and had to personally retrieve the item, which was bulky and required transportation via a borrowed vehicle. Furthermore, the item was left exposed to inclement weather for three days.
Despite the substantial inconvenience and effort required to rectify the delivery error, my request for compensation was denied, citing company policy. I find this response unsatisfactory, as it demonstrates a lack of accountability and disregard for the customer experience. This incident reflects poorly on the company's commitment to service quality and customer satisfaction. I would advise potential customers to exercise caution. Avoid.”
“I bought a rug from Daals for my living room, thinking it would be a solid investment and support a smaller business. Big mistake. It sheds constantly. Every time I vacuum, I’m pulling out a full canister of wool. It’s so bad I have to vacuum every other day just to keep it manageable.
The shedding isn’t just confined to the rug—it’s everywhere. In my food, my bed, my ventilation system, even in my dog’s food. It’s wreaking havoc on my household, and my family member’s asthma has gotten worse because of it. I’ve had to replace filters in my vacuum, air purifier, and ventilation system. All of this because of a rug.
But the real kicker is the customer service. They didn’t care about my issue at all. I sent them a video showing the ridiculous shedding, and after weeks of dealing with them, they just said the rug wasn’t faulty and wouldn’t help me. One rep offered me a vague 15%, but never explained what it was for. Complete waste of time and money. Oh, forgot to mention - they suggested I send it back and pay for delivery. WHAT?
I threw the rug away, but now I’m out a lot of money and still need to buy a new rug. Plus, I’ve spent money fixing my gadgets and dealing with health issues. Stay away from Daals. They don’t care about their customers, and their product is a disaster.”
“Two sections arrived damaged, boxes damp and dirty. I’m sure once the item is replaced the sofa itself will be great, Daals is terrible. I would never buy again. They promised on the 13th January - 10 days to resolve (in writing), it is now the 16th February! We have part of the sofa missing and a huge box filling our living space. Called yesterday, lady was shocked, had nothing to say, they don’t compensate issues and only offer internal logistics which means they don’t have great delivery coverage so unless you live in a city location don’t do it! They don’t care at all! I’ve now had to log a charge back with my credit card provider and all I want is our sofa complete.”
“Terrible experience - only found out when the delivery arrived that they wouldn’t deliver up flights of stairs, so I never could have received the item which I bought. Terms and conditions were not provided. Charged me 60 pounds for the purported ‘missed delivery’. Haven’t even received the item I ordered which was returned to the warehouse. Awful customer service when trying to resolve the issue. Would avoid at all costs and go somewhere with positive customer values unlike this company.”
“Upset, angry and let down can only describe the experience I’ve had with Daals.
Being a repeat customer I had high expectations for the £749.99 ottoman bed I ordered which was delivered on the 11th January in dirty damp moldy boxes.
The bed was put together a few days later after arranging for my old bed to picked up on the same day we were able to assemble the new bed due to my partner having back issues after a bad child labour.
Unfortunately the metal bed frame does not fit inside the base with ample room for 1. The ottoman to function as it should (opening & closing) and 2. Without it ripping the material on the lip of the base every time you have to force it open. I have built plenty of furniture and am a professional builder by trade so very capable of assembling furniture correctly following all instructions provided.
I have been in contact with customer services over the last few weeks exchanging numerous time consuming emails and photo/video evidence to which they will not provide me with a full refund as requested due to the bed not working as it should!
They want me to buy new boxes (old boxes had to be thrown out as were damp dirty and ripped upon delivery) big enough to re package the bed, send a photo of it packaged then they will arrange a pick up which could take up to 10 days and then exchange the bed which could take another god knows how many weeks to be delivered.
Apparently in their terms and conditions you’re supposed to keep the boxes 30 days post delivery (even if I had they were not have been fit to re package the bed due to the poor condition they arrived in).
As mentioned above my partner has an extremely bad back and cannot sleep on a mattress without the base due to poor support.
I am appalled at the level of ‘customer service’ provided and will NEVER use this company again.
All I can say is DO NOT order from daals unless you want to be consumed with stress, anger and pure frustration. You pay a lot of money to this company to be left with a faulty a product that does not do what is it advertised to do. Shocking.”
“The Absolute worst customer service.
Do not buy anything from this company! I purchased 6 chairs, upon opening three out of the six is where the problems occurred. One chair was damaged with scratches. Another chair has a terribly wrinkled cushion. Another chair has rusty colored screws and misaligned backing. I’ve reached out to customer service one week after the chairs arrived. I’ve informed them of the issues. I also let them know the other three boxes were not opened. Customer service informed me to send photos and video to ensure I’m not lying. I sent the photos and videos and they asked for more videos. Customer service also informed me to open the other three boxes to check there status. After 2 weeks of back and forth emails, customer service told me new customer service department will reach out. This company is a scam!”
“Two months have passed and still waiting for my order which should have arrived by 19th December. They took my money knowing the item I had purchased was not in stock.
Stressed with keep chasing them and again told 2 weeks ago it would be going out for delivery.
Found this page this morning and all my fears confirmed. I will be asking for my money back on Monday.”
“Daals have been a nightmare to deal with. I would advise anyone to not purchase from them unless they want to lose money. They refuse to refund for faulty products and will not let you speak with a member of management. Faulty parts are falling out on the floor and I have a young toddler who can easily swallow this. Terrible quality, terrible service AVOID!!!!”
“I’m extremely disappointed with my experience with daals. I initially called to cancel my order before the delivery was attempted, yet my request was completely ignored. Despite my proactive efforts to avoid unnecessary issues, the delivery went ahead anyway, and now I’m being charged an outrageous £80 for a missed delivery fee.
This charge is unacceptable, especially considering I made every effort to cancel the order beforehand. It’s clear my concerns and requests weren’t taken seriously, and I feel this is a poor way to treat customers.
To make matters worse, the lack of accountability and customer service has left me feeling frustrated and unheard. I expected better communication and a fair resolution, but instead, I’m stuck dealing with unfair fees and delays in getting my refund.
I wouldn’t recommend daals to anyone based on this experience, and I hope they take steps to improve how they handle cancellations and treat their customers in the future.”
“Daals Pienza Cane Sofa bed - Taupe and black armrests and frame:
Firstly, problems with delivery (not within the agreed timeframe), secondly the sofa was delivered in a single box weighing 56KG. The delivery team would not take this up to the first floor.
Thirdly and most importantly, when partially opening the box, the colour of the fabric is significantly different from the images on the website (see photos) and extracting the armrests, the quality was appalling - nothing like the picture on the website (see attached photos).
Daals have responded that to them both are acceptable. In my opinion they are in breach of the Trades Description Act.
Returning the sofa in the original package as demanded by Daals will cost the minimum of £225 + VAT”
“Their delivery is an absolute mess. Many items haven’t even arrived after promised delivery of 18-20th December and now won’t refund part of the order as it has “been fulfilled”.
Products are decent but I’ve honestly spent hours chasing this company and dealing with a totally broken delivery system. Save your time and shop elsewhere
EDIT: you can see in the response that this was meant to be delivered on Friday... unsurprisingly, it was not delivered meaning I still haven't received my items. A total mess.
EDIT 2: it’s January 9th and I still haven’t received anything. Not even a delivery date.”
“Potential buyer beware. Don’t ever buy from this company. I’ve been waiting to receive my in stock items for two months. If you call their delivery company, the delivery company says they’re waiting on Daals. Email Daals, wait a few days for a response ,and they say they’re waiting on the delivery company. Can’t talk with a human because their “live chat” feature doesn’t work. HORRIBLE EXPERIENCE.”
“The Algo 2 seater sofa bed was purchased to enable to let my grandchildren sleep on it, the sofa bed I would call it A piece of wood with a thin layer of material .
It is not a sofa bed i could have gone out to B&Q to buy a piece of MDF and put a thin layer of material on it or even better told my 7 year old granddaughter to sleep on the floor as that would have been much more comfortable.
They refuse to give my money back ,as the packaging was completely damaged on how we had to open it to be re used to send it back.
At the moment i am feeling very stressed trying to get my money back through PayPal as I thought it be better to pay through them incase anything goes wrong .
It has and still been a challenge for PayPal to accept that Daals a fraudulent change their reviews on their website to make customer think the items they are selling are good quality as they say . I don’t know how PayPal can let a company get away with all this!!”
“The most ridiculous company ever. They send the product a month late and their return policy is horrendous. They expect me to use my own money for returns which is turning out to me more expensive than the actual cost of the product. In addition to that they deduct 49 dollars plus 10% restocking fee plus 25% more for oversized items. Please never do any business with them. This is one of the worst furniture store experiences ever”
“Worst customer service ever. Ordered on 27th November. All items in stock apart from one so order was delayed till mid January. 6 weeks for 95% items in stock.”
