So disappointed by this company. Ordered a sofa, they sent me the wrong one. From that point onwards it's been an absolute nightmare trying to resolve the issue. No response to emails. The phone operators are not helpful in moving things forward. Have been left stuck, storing a sofa with no guarantee on time frame for when an exchange can happen. No accountability for the fact that it was their error, no motivation to rectify things quickly. After waiting for ages, requested a refund instead of an exchange as had lost faith in the company and product - apparently the process needs to start over to secure a refund! Please don't think of using this company if you value your sanity :)