I ordered 2 pairs of “Cosenza” rattan Turner dining chairs. Firstly, there was no communication from Daals about my pre-order being delayed (almost 2 weeks later than stated on the website) until I contacted customer service asking where my order was. When the order finally arrived, the pieces were defective. On one chair, the holes on the frame did not line up at all with the holes on the back and seat, so I wasn’t even able to assemble it. On another chair, the entire chrome frame was rusty, and one of the screws broke as I was screwing it in. The third and fourth chair were just about possible to assemble; however the holes were off-centre and clumsily made, and I had to apply a lot of force to get them to line up. ALL FOUR of the chairs had scratches on the frame, seat, and back. Quality control clearly isn’t a priority with this company. I left a review on daals.co.uk, verified my email address, and then saw that the review was removed after a few minutes. I emailed customer service and still haven’t heard back from them. At the very least, I would expect them to collect the 2 defective pieces and give me a refund. I certainly won’t be asking for a replacement as I don’t have the energy to deal with them. I wish I had checked this website for reviews before I placed the order.