Absolutely dreadful Company. I ordered two barstools and when they turned up the box was filthy and partially opened. On opening the barstools they looked more brown than grey. Immediately I resealed the box without removing the chairs and put it in the back of my car. The following week I dropped them back at the warehouse as it wasn’t too far away. Four days later a received an email saying I was being deducted 10% off my refund because the box was damaged. I immediately rang customer services and explained the box was like that when I received it. Customer services were adamant I was being deducted 10% so I put the purchase into dispute with PayPal. After leaving another review on trust pilot I received a response from Daals saying they had reviewed my order and indeed the box was damage and had issued a full refund. THIS WAS NOT TRUE! Then I received an email saying they would not refund me unless I dropped the case against them. Eventually after speaking directly to PayPal and providing the required evidence, PayPal agreed with me and refunded in full. This company are an absolute disgrace. The directors should be ashamed. They treat their customers is a disgraceful way. Just read other people experiences. Awful.