Vulnerable and old people be aware! I was so disgusted to be informed on the morning that my sofa was delivered by Daals delivery driver that they do not climb stairs or deliver anything above ground level. The driver who could not even be bother to arrive on time stayed in his van and told me he does not deliver to first floors and informed me that he is not insured for this and DAALS is aware of this practice by its drivers and includes it horrible delivery practice in its FAQs. Lucky my mother or grandmother or less abled person did not order my 60 plus kilograms of furniture. He then proceed to ask me where on the ground I wanted him to drop my items and rudely told me again he was not going to deliver my items to my front door. This is after I have paid for delivery so it was not free and ordered furniture from a company that knows it deals in heavy items. I am so disgusted by the whole experience and my neighbour who witnessed the whole thing and my entire team who I had to explain the reason for delays into work were horrified. Least to say I will not be ordering from this misleading company with its rude service of delivery. Furthermore checked it’s FAQs and nowhere do they say drivers are not insured to deliver items if you live above ground level. Furthermore the FAQS talk about free delivery but DAALS charged me for delivery and dumped my items outside and not by my front door. I am fully disgusted and it will be a long day in hell before I forget this experience. Let’s see if 1 year from now companies like you are still operating a service because with the competion and much more carefully adopted and excellent level of customer service out there - choice is my friend but will become your worst nightmare. I will be arranging for you to pick up your item as it is soured from your business practices which leave large room for demolition and then improvement.