After reading the reviews and the company blurb, I decided to purchase a £400 sofa bed. After just three uses, the bed wouldn't fold back to it's original position and was making my front room look ridiculous. I contacted customer service and they said they'd look into it. After a few days , they emailed to say they'd need video evidence and multiple photographs of the bed not working. A few days later they said they'd send a replacement. However, before that, I'd need to show further evidence of the bed in secure packaging, which I did. Two weeks later and constantly looking at a bubble wrapped bed in my front room, I emailed them to ask what was going on..... they'd clearly forgotten. As if by magic, the new bed was given a delivery date and timeslot which, could be any time between 07.00 and 16.00. The email also stated I'd receive an email three hours before delivery; so, that's potentially 04.00 am! I was made aware about the importance of being at home when the delivery was due; otherwise, if you don't answer the door, it'll be a £30 charge. With this in mind and me being a conscientious person, despite the fact the bed lasted five minutes, I booked the day off work and was up at 06.00 am, ready and waiting. I received a message that the replacement bed would be arriving at 08.45. Due to storm Baber, the time kept being put back; fair enough and understandable. So, I waited and, sure enough I see a biggish white van pull up in the middle of our road, heavy metal music blaring and, I mean, blaring. Guy looks at the house (I'm looking directly at him through the window), realises he can't park in the middle of the road and has to park further down the street. He then parks in front of a neighbour's driveway, blocking the entrance, and then has to move the van again because she wanted to get on her drive. So, I'm ready and waiting for a knock on the door and willing to help the guy bring the bed from his van; it's extremely heavy rain at this point. A few minutes later and the same guy is stood in front of my house, points his phone at the door, takes a pic and walks off. I'm thinking to myself, this is very odd. So, I go to my door, step outside and watch him get back in his van and drive off. Within 30 seconds I'm calling customer services and get through very quickly. I explain the situation and the woman says she'll speak to the delivery team. A minute or so later she explains the driver is now en route to another drop off but the delivery team will try to get him back to my house later. By 16.00, absolutely no contact from Daals.... shocking! The driver could have easily turned back but he'd already registered it as nobody home... ridiculous! After further conversations with customer services, I was told I'd receive another delivery day and timeslot. Over one week later and I'm still to receive a date and time. Meanwhile, I'm stuck with an unusable sofa bed, wrapped in bubble wrap, in my front room. So, after taking a day off work and sitting around waiting all day for a potential delivery, and then waiting days to hear from Daals, I decided I'd had enough and requested compensation and a full refund. I have made this very clear to them on several occasions. Each time, they have refused my request and said they don't offer refunds (please be aware of this). All in all, an abysmal sofa bed, an abysmal delivery service, an abysmal customer service team who have zero empathy, a thoroughly abysmal experience, and an abysmal company who really do not care about their customers. AVOID!