The worst quality product (Jeanne Chair)
OMG - I received my order for the Jeanne chair and my god, this chair looks like it been smashed together with a blunt hammer, DO NOT PURCHASE THIS PRODUCT the routing for the rattan is all over the place. i wish i could upload pictures of how bad this product is.
And now comes the part about trying to return the product even though 1 item is damaged and the rest are worthy of firewood, they refuse to accept that the product is at fault and will continually try to push back with a load of old BS about the quality team and ask you for pictures of every item unboxed and assembled/unassembled, hanging from the moon with an orange stuck on top is what I'm waiting for next.
DO NOT BUY ANYTHING FROM THIS PLACE, THEY WILL NOT TAKE IT BACK WITHOUT YOU SPENDING DAYS PULLING YOUR HAIR OUT!
I've already sent 3 emails and phones twice, still nothing from Daals to come and collect.
Also Daals flagged my comments as illegal for spoe reason which is even more of a joke from trustpilot, you should be ashamed of being a review site if you can't comment what you experience!
Update from thr worst customer service experience I have ever encountered - I chose to return the chairs myself to avoid any blame that the chairs were returned damaged and took many photos of unopened boxes at the warehouse, they said they would process 1 payment for the damaged chair on that day which I would receive payment in 14 days and check the other 3 chairs within 7 days.
What a surprise, they sent me an email on the 27th saying they are going to process the payment for the 1 chair again and I will recieve payment in 14 days again, so they screwed that up, and I still haven’t heard about the other chairs 13 days later.
11 months ago
Daal's Home has a
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