Hi there, we're serial renovators that run a social channel dedicated to DIY and interior design. We contacted Daals in regard to a bed having a clear design fault. Neither of the middle legs touch the floor and as a result the bed flexes badly and makes a lot of noise. This is obviously enough to return the bed alone but it is also clear that given time the bed is going to break with zero support in the middle as the two legs hover 2cm above the floor. We supplied pictures of the legs that were clearly the wrong length and at first Daals tried to claim that we had made the bed incorrectly (which was physically impossible) and then, once we had supplied clear evidence that the bed was assembled perfectly, Daals suddenly changed tactic to attempt to gaslight us and became aggressive in their emails, stating that the bed was manufactured to have legs that didn't touch the ground. Yes, you have read that correctly, Daals tried to claim the bed was intentionally designed to have legs that were too short, did not touch the floor and hovered aimlessly in mid air. This is obviously absurd and it is disgraceful refused to give us a refund.