Very poor customer service. I was messed around by this company who wouldn't agree to send plastic caps to fit the bed frame. They kept asking for pictures to be sent of parts needed and yet when I sent these the items were never sent! I bought the product in January and was still contacting the company in March to sort things out. They then refused to send the caps out!! There were also mixed messages as over 4-5 customer service representatives were sending emails and offering different messages with no positive outcome! I gave reported them to klarna customer service trusting to receive some compensation for daals poor service and lack of honesty and care for me to fully enjoy the product I bought! Once they got their money they did not seem to care to support me in enjoying the product! Representatives were dishonest and patronising when I queried them sending a new remote control for item and it was a waste of both my money and time buying their product which incidentally came with very unclear instructions manual! I was unimpressed with this company and disgusted by the way they treat customers as they were very unsupportive...