I just ended a call with your customer support team, if you can call it that. I must say I’m a bit shocked. I am a customer service manager myself and I would never instruct my team to tell valuable customers to “accept the delivery date or cancel the order” as the only solution. For paying £300 for a mirror and a company that sells itself as “top quality”, I would expect way much more from the customer support team instead of making up excuses to avoid refunding me the £29,99 I paid extra to get it delivered by 26th. And certainly, I would expect a gesture of good practice towards a customer, specially when it was the company’s fault to not fulfil what it was promised. The customer support team only told me “unfortunately the drivers are already out, and we do not offer compensations” or any other solution. She even tried to make excuses to blame me, luckily I have proof of the promise. Now, I’m shooting off to buy an alternative preset for my partner, which will make me spend more money than originally planned, and it will cause disappointment anyway, as the same I was lead to believe by Daals, I made my partner believe we would get the present on time. The lack of empathy when explaining, the lack of leadership staff instructing employees to give a proper solution or compensation/discount, and the lame excuses and poor customer service are utterly disappointing. I have deceived to file a claim with Trading Standards against the company, and I will make sure all my friends and family members know to avoid buying from Daals. In my opinion: they sell good furniture (still to pass the test) but horrible customer service. Then a BIG NO.