I wish I had taken the time to read some of the reviews here before making an order with this company. We ordered a sofa in October 2023 which arrived faulty (the back on one side collapses and does not click with the other being a sofa bed) plus the sofa is ROCK hard to sit on. Firstly the delivery company left it in my hallway and refused to bring it in any further leaving me no choice but to hire a handyman to lift it with me as it was too heavy. The sofa arrived tightly packaged so we had to cut the box open in order to unpack. Once assembled and realising the faults I contacted Daals (within the 14 day requirement to return) I had an email back requesting I return the sofa which has to be in its original packaging however - the original box was no longer useable. I emailed back to ask for another way to box/wrap the item and never heard back. I continued calling the company and no response. The sofa remains currently boxed and packaged waiting for collection however Daals are now saying because it’s outside of the 14 days return period they can only exchange the item?! So because they don’t respond that is somehow my fault?? Months later and I am still back and forth having to explain the situation to several different advisors as my complaint is passed around. Stay away from this company it is not worth it!!!!!!! AVOID AVOID AVOID!!