"Terrible Experience and Discriminatory Practices! I had an appalling experience with Daals, and I feel compelled to share my story to warn others. As a person with a disability, I specifically requested that my items be delivered to my door since I physically cannot carry heavy boxes on my own. Not only did Daals ignore this request, but they also left the heavy boxes in a locker room 200 meters away from my building—at a location I didn't even have access to as a new homeowner. I was forced to wait two days to retrieve the boxes, and then I had to hire someone to carry them to my flat, incurring additional costs. When I reported this clear disregard for my situation to Daals, highlighting how this violated my rights under the Equality Act 2010, they simply deflected responsibility and told me to take it up with the courier—a courier they chose, by the way. To make matters worse, when I requested to return the products, they had the audacity to tell me I needed to pay the return shipping costs. This is not only unacceptable but outright discriminatory! As a disabled person, I cannot access cheaper return options like drop-off points and am forced to pay higher fees for at-home collection. Daals’ treatment of disabled customers is not only shameful but shows a complete lack of empathy and responsibility. They have since gone silent, ignoring my concerns, and it's clear that people with disabilities mean nothing to them. I will not accept this blatant discrimination and will pursue this matter further. If you value customer service, fairness, and basic human decency, stay far away from Daals!"**