Do not order with this company if you want to be treated as a valued customer. They do not state on their website at the point of purchase that express delivery (costing £29.99) has it's own set of internal terms of conditions which means they can wriggle out of any obligations if the item cannot be delivered on their advised date (they will only tell you 24 hours in advance when this will be). If you are not available at that time then they regurgitate their well rehearsed scripts about how it can take a further 10 days simply to be rescheduled (even though you paid for delivery within 5 days) with no reassurance whatsoever that express delivery takes priority. Once you have confirmed you have no choice but to reschedule, they will tell you that you can't ask for a refund on the delivery cost until the item is delivered (and they will flatly refuse to do so once it has). You will then call regularly for an update, desperate not to get a slot which you can't be around for, every call handler fobs you off with, "Its with our planning department" or "I can't put you through to a manager" etc etc. I'm happy to accept that there are terms that apply which allow businesses to operate but this information is not published at all on their website when you enter in a contract with them and quite frankly the way they operate their business is shameful.