Extremely Disappointed – Unjust Charges and Poor Service I have been a loyal customer of Daals for years, having made multiple purchases, but my recent experience has been nothing short of appalling. The company charged me £60 for a missed delivery, despite me informing the delivery driver both the day before and on the morning of the scheduled delivery that they would not be able to access my property. The driver even confirmed this, and I followed up with an email to ensure everything was clear. Despite my proactive communication, I was still penalized with this outrageous charge. This feels like a blatant act of robbing loyal customers, and it has completely destroyed my trust in the company. Daals' handling of this situation shows a complete lack of respect and understanding for their customers. I requested their complaint procedure to escalate this matter, but the damage is already done. I will never shop with this company again and strongly advise others to think twice before doing so. A business should value its customers, not exploit them. Terrible experience.