Complete lack of consideration and respect for their customers with zero empathy, impossible delivery time-frames with no flexibility, insufficient warning and poor communication skills. Charged exorbitant fees for a 'missed delivery' despite my clearly informing them well in advance (the week before) that I would not be available for the delivery that day. Furthermore the delivery window times are not adhered to, I received a delivery at 6:30am when it was expected between 7-9am (also note that they assigned this time slot, it was not requested) And to add insult, customers should be aware that Daals do not insure their drivers to carry items up stairs which is not obvious when placing orders. While some customer service representatives themselves are polite and professional, they are inflexible and totally unable to adapt to any delivery problems. I will not be ordering from Daals again after my third incredibly frustrating, bad experience.