The worst customer services and product you will receive!
One of the worst customer services you will ever experience, Their products will destroy your home and are very poor quality, their policies and procedures are despicable this company sent me 4 dining chairs that I paid a lot of money for and they all have manufacture Faults with the legs having a very sharp plastic mechanism that scratches and destroys your floors even if you put those soft safeguards on from amazon, the bottom of the dining chair legs, design and shape wil keep causing the safeguards to come off and your floors will keep getting destroyed and scratched.
when I reported This to daals they offered me an exchange for the exact same piece which does not solve the problem and will make me go around in circles. I told them the only thing I’ll accept will be an exchange for a different collection that doesn’t have this defect or they can give me a full refund, which they declined and told me that an exchange for the same piece is the only option to offer me. They have terrible customer service. They don’t have the customers best interest at heart. I am now having to submit a section 75 under the consumer right act to have this resolved through my bank.
Date of experience: 05 December 2024
5 days ago
Daal's Home has a
1.4
average rating
from
225
reviews
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