Upset, angry and let down can only describe the experience I’ve had with Daals. Being a repeat customer I had high expectations for the £749.99 ottoman bed I ordered which was delivered on the 11th January in dirty damp moldy boxes. The bed was put together a few days later after arranging for my old bed to picked up on the same day we were able to assemble the new bed due to my partner having back issues after a bad child labour. Unfortunately the metal bed frame does not fit inside the base with ample room for 1. The ottoman to function as it should (opening & closing) and 2. Without it ripping the material on the lip of the base every time you have to force it open. I have built plenty of furniture and am a professional builder by trade so very capable of assembling furniture correctly following all instructions provided. I have been in contact with customer services over the last few weeks exchanging numerous time consuming emails and photo/video evidence to which they will not provide me with a full refund as requested due to the bed not working as it should! They want me to buy new boxes (old boxes had to be thrown out as were damp dirty and ripped upon delivery) big enough to re package the bed, send a photo of it packaged then they will arrange a pick up which could take up to 10 days and then exchange the bed which could take another god knows how many weeks to be delivered. Apparently in their terms and conditions you’re supposed to keep the boxes 30 days post delivery (even if I had they were not have been fit to re package the bed due to the poor condition they arrived in). As mentioned above my partner has an extremely bad back and cannot sleep on a mattress without the base due to poor support. I am appalled at the level of ‘customer service’ provided and will NEVER use this company again. All I can say is DO NOT order from daals unless you want to be consumed with stress, anger and pure frustration. You pay a lot of money to this company to be left with a faulty a product that does not do what is it advertised to do. Shocking.