I experienced a significant service failure regarding a recent delivery. The item was considerably delayed and subsequently delivered to an incorrect address. This necessitated extensive communication with customer service over a three-day period to locate the package. Ultimately, I was contacted by the unintended recipient and had to personally retrieve the item, which was bulky and required transportation via a borrowed vehicle. Furthermore, the item was left exposed to inclement weather for three days. Despite the substantial inconvenience and effort required to rectify the delivery error, my request for compensation was denied, citing company policy. I find this response unsatisfactory, as it demonstrates a lack of accountability and disregard for the customer experience. This incident reflects poorly on the company's commitment to service quality and customer satisfaction. I would advise potential customers to exercise caution. Avoid.