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Angela
Very disappointed! The company does not abide by its own standards! In January 2021 I purchased an ' Acrylic and Alimimium' Door Sign and was delighted with it, it looked very smart alongside my front door. However, 16 months on it has deteriorated so badly that I have had to remove it. I have contacted DecoMatters customer services 3 times and they refuse to replace or reimburse me saying the sign is out of its 1 year warranty. The item is described as, and I quote 'perfect for external mounting on your home, beautifully made and made from Acrylic and Aluminium Metal.' Please see the attached photographs. This sign is obviously faulty, not fit for purpose, does not comply to your advertising and does not conform to current sales and trading standards. It would appear that other customers have had the exact same experience and problem yet you continue to advertise it on your website. Shockingly bad !
2 years ago
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Decomatters has a 1.3 average rating from 57 reviews

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Alice, Customer Support

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