“When you look at Decomatters' delivery charges . . initially they may seem quite reasonable.
However when you buy several of the same item, they do not give you the option of combining the delivery charge, but instead apply a separate delivery charge for each item.
When the goods arrive . . you will find that they have 'not packed & despatched the items in separate parcels - as you have paid for' but taped them all together into one bundle - thus saving themselves a fortune on postal costs (one parcel delivery cost) and conning you out of all the money you have paid on separate item delivery costs!
And don't bother sending an email to their Customer Support Team . . they are NON EXSISTENT!
After waiting nearly 2 weeks for a response, the silence is palpable, and my inbox 'still empty'
ZERO STARS NEEDED FOR DECOMATTERS!”
“STAY AWAY! AVOID! AVOID! AVOID! Terrible service. Bought a voucher to use, voucher code didnt work, and I was over charged and had to get a different item to the voucher I had paid for.
When it arrived I was missing half the product. Customer Service are ignoring my emails since the 9th of October - I have in total paid €60 for a useless piece of tin...
Never ever order from them.
Living social need to remove them from their site. all reviews are bad”
“under no circumstances buy from deco matters i ordered name labels 3.5 mths ago & i never received at all i got was promises & no labels -- if you look up decomatters on trustpilot etc you will see reviews exactly the same as mine -- totally and utter scam!!”
“dont buy from them i bought 2 vouchers from wowchers for 2 sets of kids name labels from deco matters i never received the labels or even a reply from the emails i sent to deco matters -- TOTAL SCAM!!!!”
“Avoid.....I did not receive my photo cushion.....no reply to several and more Emails.
I ordered through Wowcher and not having any luck......they are not replying.”
“Would give zero stars if possible. Awful service. Bought a groupon for this company, placed order, nearly 2 weeks on no item received. Contacted them (no phone number just a Gmail address) reply received. Item arrived next day.
Did another order via groupon, same thing, 2 weeks no item. Email them. Fet a rely saying it will be dispatched. 6 days later, nothing. Had to put in a claim to both groupon & paypal for refund.
Avoid like the plague!!”
“Terrible. Sent me a t shirt instead of a canvas. Kept saying they would send picture and still waiting three months later. Terrible company. Stay well clear”
“Don't bother ordering from here, they don't send the item out they lie about it being posted out, only will refund postage you then have to get your money from wowcher who then only give you wowcher credit and not cash back in your bank, would never recommend this company, don't advertise yourself on wowcher and Groupon if your not willing to post items out to people”
“Avoid at all costs. My door sign was broken when I received it. They said they would send me a new one amd I never received it. They stopped replying to my emails and then they blocked my email address.”
“Terrible company! Placed an order for house number plaque in July, no goods received to this day. Contacted their support email who advised me that they had no order on the system although I have received an order confirmation email, was told they Will investigate, but no updates received since. Tried contacting them again, but was completely ignored. Do not use them, it's a scam!”
“Avoid this Company and Wowcher. I am very disappointed with both these companies. Ordered a sign for my house through Wowcher and received no satisfaction from either Company. I will never order through either Company again”
“Ordered something never delivered. Tried to check when delivery was happening and given a tracking number which did not exist on evri website. Scammed. reporting to trading standards”
“I ordered a photo canvas from Deomatters. The photo canvas took 2 and a half months to arrive after I placed the order, and when it did arrive it was scuffed in many places and not properly stretched over the canvas. The ink Decomatters uses rubs off from the photo canvas onto anything it comes into contact with. I complained to Decomatters about this, but they say that is normal for their photo canvases. I have thrown the photo canvas away! Absolute garbage of a product.”
“Very disappointed! The company does not abide by its own standards!
In January 2021 I purchased an ' Acrylic and Alimimium' Door Sign and was delighted with it, it looked very smart alongside my front door.
However, 16 months on it has deteriorated so badly that I have had to remove it.
I have contacted DecoMatters customer services 3 times and they refuse to replace or reimburse me saying the sign is out of its 1 year warranty.
The item is described as, and I quote 'perfect for external mounting on your home, beautifully made and made from Acrylic and Aluminium Metal.'
Please see the attached photographs.
This sign is obviously faulty, not fit for purpose, does not comply to your advertising and does not conform to current sales and trading standards.
It would appear that other customers have had the exact same experience and problem yet you continue to advertise it on your website.
Shockingly bad !”
“I ordered a canvas for my dad of a photo of me and him, and when I received it they had sent me the wrong photograph. The picture I received is not only wrong, but is a picture of a lady with her boobs on display. I tried to contact them many times but their customer service is non existent. Now I have an A2 sized picture of a random lady with her tits out in my kitchen.”
“Do not even deserve 1 star, placed 3 orders using wowcher codes. Recieved 1 within a week & still chasing the others 3 weeks later. Nobodys answers phones, email or live chat”
“Glass house sign. Just 13 months after delivery, so is just out of warranty period, black tape on Decomatters house sign has peeled away and sign is now unreadable. Because it’s out of warranty Decomatters refuse to do anything. Dreadful quality and customer service!”
