I have now decided to leave Deeside/Aim4agreatquote after several years of custom. I have five insurance policies with them and am removing them as they come up for renewal. There are several reasons for this; -I deal with all correspondence, payment and phone calls, yet they insist on addressing all mail, emails and phone calls to my husband, despite him never having dealt with them and repeated requests to have everything addressed to me. -All correspondence comes with a reference number, and not an address. When you have several policies you then need to start pulling out policies to check what reference number is which policy. I have asked many times if the address could be put in but no response. -The attitude and wording in emails is not consistent with providing good customer service. -When I said mentioned the above concerns, no effort was made to keep my custom, in fact I was asked if I wanted another policy, which was due, cancelling as well.