When I tried to place my first order, I was originally quoted for it to arrive on the 14th of October. Then the laptop order was cancelled. Then I had to go through a lengthy process of figuring out why it was cancelled, only to find out that it was because a single was not available and that if I upgrade it, then I can have the laptop. So I upgrade, pay for a more expensive laptop, get the order date of October 29th and now find out that it has been delayed again for two more weeks. I have now been trying to get a hold of someone from Dell for the past 2 hours. I have made three calls and 2 online chats. I was put on hold for half an hour and dropped, I have been hung up on twice, the number they gave me to call back on was some number where if you kept hitting the pound button it offers you different credit card options, and had both chats closed on me with no resolutions. I have not been rude or hostile and I have been treated atrociously. (See both saved transcripts below.) I really like Dell Products but I will never purchase a product from them again. This experience has taken up so much of my time and energy. OH! And I cannot cancel my order because it is at the "shipping threshold."  Megan (10/26/2020, 12:06:17 PM): Chat with Live Agent Chilupuri R (10/26/2020, 12:07:29 PM): Thank you for contacting Dell Customer Care chat. My name is Raju. Please give me a moment while I review your case details and I will be glad to assist you. Megan (10/26/2020, 12:08:14 PM): Hi Raju, this is Megan. Thank you, I will wait. Chilupuri R (10/26/2020, 12:08:47 PM): Hello Megan. How are you doing today? Megan (10/26/2020, 12:09:45 PM): I am currently a little frustrated. I have been on hold with Dell for over 30 minutes and am experiencing the second delay notice for getting my laptop. Chilupuri R (10/26/2020, 12:10:42 PM): Sorry for inconvience , Megan . Megan (10/26/2020, 12:11:21 PM): According to Dell, my computer is built and ready to ship. If this is the case, then why is my computer delayed another two weeks? Chilupuri R (10/26/2020, 12:12:14 PM): Are you referring the order number 713809977? Megan (10/26/2020, 12:12:22 PM): Yes. Chilupuri R (10/26/2020, 12:12:38 PM): Thank you . Chilupuri R (10/26/2020, 12:13:04 PM): Before we proceed, I would like to confirm your email address and phone number in case the chat gets disconnected. [Information redacted] Is that correct? Megan (10/26/2020, 12:13:31 PM): This is correct. Chilupuri R (10/26/2020, 12:14:40 PM): Thank you for the information . Chilupuri R (10/26/2020, 12:15:00 PM): I am really sorry about the delay. Chilupuri R (10/26/2020, 12:15:48 PM): These are orders are being delayed cause of the depends on the parts, stock and time taken to build ship . Megan (10/26/2020, 12:16:57 PM): According to Dell, this laptop is shipped and ready to ship. Why would there be another two week delay if that is the case? Megan (10/26/2020, 12:17:31 PM): is built* Chilupuri R (10/26/2020, 12:22:52 PM): I apologize Megan , Please allow me 2-3 minutes while I check the information for you. Chilupuri R (10/26/2020, 12:28:15 PM): The order is in final stages ,it is estimation to shipping within 24 to 48 hours . Megan (10/26/2020, 12:29:39 PM): So, if it ships, I am looking at 14 days for shipping. Chat Ended by Agent ***Please note, I said I was fine in the following chat conversation because I thought it would get me further. I am not fine.*** CHN. P (10/26/2020, 1:34:25 PM): Thank you for contacting Dell Customer Care chat. My name is CHN. PRATYUSHA. Please give me a moment while I review your case details and I will be glad to assist you. CHN. P (10/26/2020, 1:34:41 PM): Hello Megan, how are you doing today? Megan (10/26/2020, 1:34:51 PM): I'm doing well thank you. How are you? CHN. P (10/26/2020, 1:35:19 PM): I am good, thank you. CHN. P (10/26/2020, 1:35:21 PM): I have your order number as 713809977, is this correct? Megan (10/26/2020, 1:35:31 PM): Yes, that is correct. CHN. P (10/26/2020, 1:35:39 PM): Thank you. CHN. P (10/26/2020, 1:35:42 PM): For verification purpose, may I please know the complete name as it appears on the account please? Megan (10/26/2020, 1:36:16 PM): The person who purchased this for me is [redacted] I am Megan  CHN. P (10/26/2020, 1:36:41 PM): Thank you. CHN. P (10/26/2020, 1:37:01 PM): Before we proceed, I would like to confirm your email address and phone number in case the chat gets disconnected. We have it as [redacted]. Is that correct? Megan (10/26/2020, 1:37:11 PM): Yes, that is correct CHN. P (10/26/2020, 1:37:15 PM): Thank you. CHN. P (10/26/2020, 1:37:29 PM): I see that you are looking for the order status, am I correct? Megan (10/26/2020, 1:37:41 PM): No, I want to cancel. CHN. P (10/26/2020, 1:38:00 PM): Do you want to cancel the order? Megan (10/26/2020, 1:38:11 PM): Yes, I want to cancel the order. CHN. P (10/26/2020, 1:38:43 PM): May I know the reason that you are looking to cancel the order? CHN. P (10/26/2020, 1:39:29 PM): Sorry to say this, I see that the order is ready to ship and crossed the cancellable stage and cannot be cancelled. Megan (10/26/2020, 1:40:56 PM): This computer has been delayed again. After the first lap top was cancelled on me. I needed this computer for a class that I am in with these particular specs. I just can't wait for you all anymore. My term ends on December 7th and I am already behind. I really wanted a Dell but this is my fifth interaction with Dell today and I am tired of being hung up on. I just want to take my business to another company. Chat Ended by Agent