Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,040 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went online to purchase from Dell Alienware I paid for m18 R2 with RTX 4080 video card. I received m18 R2 with RTX 4070 These are not the same thing. I called to inquire about the issue all I got was grief, transfers, and many attempts to explain my issue over and over with no resolution. I feel cheated and after going around with them I now feel it was intentional and the way they do business. I would not ever recommend purchasing from them even if a gun was at your head, just take the bullet.”

Helpful Report

Posted 2 days ago

“Dear Dell, you asking what went wrong? Well, let me see... EVERYTHING! Newly purchased computer did not work. Repaired computer did not work. I cannot exchange it. I really do not want your product anymore but I cannot get my money back. Should I continue?”

Helpful Report

Posted 1 week ago

“requested a screen part. so i could fix my labtop... they recommended me sending it in. gave me a 400+ quote... i said go ahead, then parts were on back order (which was not told me to me), then when the parts did arrive, apparently, something else was wrong. i declined because the experience was terrible. it was returned to me NOT working, although the sheet within the computer said it was returned in working condition. family has purchased over 10+ dell computers in the past 5 years. They will get none of my business going forward.”

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Posted 2 weeks ago

“Been a corporate client of Dell for over 1 1/2 decade and used to swear by them for sturdy, reliable and reasonably priced hardware but it seems to have all gone downhill recently. My recent order was cancelled, no reason given and I was asked to place the order again and a third time. I believe I am out of pocket as a result of these complicated order process and I have sent Dell a transcript of my credit card statement asking for an explanation. Calls to their customer support appear to be routed to India with an appalling standard of professionalism for example my call will be connected but I can only hear background chatter from their end. Eventually someone casually identifies themselves, this has happened twice to me, it is unbelievable. I have spent so much time on this tiny order that it's just not worth it. I will move my business elsewhere. It's a shame really, no one seems to care any more.”

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Posted 3 weeks ago

“Dell used to be my 'go to' computer company for my business and I must have bought over 150 products from them over the last ten years. I always found the service to be very hit and miss but the products were good and we had few problems. However, somewhere along the line this has changed and the last £1k desktop I bought was riddled with problems. Things go wrong so that's annoying but acceptable, but after five months of working with Dell Support to try and resolve these issues I have got nowhere. Even though I reported the fault within the first few weeks, they say I am now outside the 30 days return window so they wont take it back. I have wasted so much time and now have an expensive desktop that has issues every day. I simply have to replace it with a different brand and take the hit. Goodbye Dell, you just lost another customer for life. All be warned... just look at the reviews on here... I wish I had years ago.”

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Posted 1 month ago

“Extremely Poor Customer Service. Sent in a Dell Vostro 7500 that I had purchased with PROSUPPORT Plus. The laptop is still under warranty. The online service tech ran the computer through an hour of testing and diagnosis for a screen that kept blanking out and required rebooting several times. The tests revealed nothing and the battery passed all tests. On sending in the computer under the warrenty, the service techs immediately phoned me and left and email stating I needed a new battery and they would charge me a service fee in addition to the cost of the battery. I disagree. The service is under warrenty. They are trying to charge me for service I have already purchased under their PRO Support Plus plan which specifically provides for mail in support without additional fees. I called the service number and got an off-shore India serv ice rep who could only repeat that I needed a new battery. When I asked if the laptop was tested with a new battery to verify that it fixed the problem, they replied that there were no service records to that effect. Dell is NOT honoring their own service terms. This kind of lousy service should end up in a class-action lawsuit.”

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Posted 1 month ago

“Like anything the higher priced models tend to get better reviews. I mistakenly crossed that line where I spent too little and had got a laptop with too many compromises. I bought a Dell Inspiron 3520 with a core i3 Intel 1215u CPU, 8Gb RAM and a 256Gb SSD. It probably is the lowest anyone should go in hardware specs running Windows 11 and expect to be at least somewhat satisfied with performance. The hardware is actually fine, the rest of the laptop is of poor quality. Dell has started using recycled plastics in their chassis and it does not feel study with a lot of flexing and creaking. The touchpad was also cheap and difficult to click requiring too much pressure. Keyboard was OK, and speakers were bad as typical with cheaper laptops. Screen quality was a VA quality FHD type with a non-glare screen which made colors less pronounced. I do feel like I bought a throwaway laptop as many have reported the hinges breaking early. No surprised given the quality I have experienced. Yes, I would be warry about not spending enough on a laptop to better guarantee a longer life.”

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Posted 2 months ago

“Bought a brand new laptop that barely leaves the house. LCD got ruined twice in less than a year. Everytime it happens I have to deal with terrible customer service, delays, and weeks of lost work. No compensation offer, refusal to replace the unit - just awful customer service. I will never buy DELL again.”

Helpful Report

Posted 4 months ago

“I purchased a Dell XPS laptop and paid more than $2000 with a credit card. Dell said it shipped via FedEx and sent me a tracking number. FedEx said they delivered it to my address on 8/14/2024 and that someone signed for the delivery. But I am retired and home all day and the computer was never delivered to my home. I filed a claim with FedEx, Dell, my credit card bank, and the Better Business Bureau, all of which sent complaints to Dell. I spoke with Dell several times, and exchanged numerous emails. But both Dell and FedEx say since FedEx said it was delivered, they consider the matter closed. So I am now out $2000+. Throughout this, Dell has been rude and unwiling to negotiate a resolution. Their Customer Service Department is a joke.”

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Posted 4 months ago

“I bought an Alienware laptop X17 R2 about 18 months ago, I take really good care of my laptop and always keep it clean, cool, etc. A few days ago, it developed a fault, 2 red 4 blue flashes on the symbol, this translates to a RAM problem. I contacted DELL to discuss this issue and see what they could offer being the laptop is over £3000 however, they were unwilling to help me whatsoever and said tough I have to pay, after stating the consumer law 2015 about reasonable time for a product they still said this does not apply as their warranty is final. I use a MacBook pro which is 6 years old and if it broke I would say fair game, however, 18months for a leading competitor in technology (as the escalated customer service agent Pavan O B stated) Alienware they are unwilling and a scam, I promised to never buy a Dell laptop again, luckily enough I paid via a credit card and can use a section 75 to regain all my money, all I wanted dell to do was fix it as it is a common problem based on their own forums of owners. They misrepresented the sale entirely, I feel for anyone who pays via a debit card, my advice is do not buy from them and if you do use a credit card to be covered for your purchase. I am making sure to leave plenty of factual reviews on dell to let potential buyers know of the terrible products and customer service, this is not slander if it is the TRUTH!”

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Posted 5 months ago

“Dell. Advertising. That the. Inspiron 3030. Comes. With a dvd. And. Cd. Player. It has. The door. But. No. Built-in. Player. That. Why I paid extra money. For a dell. That. Sucks. My. Last. Dell. Computer. Company. Gone downhill. Stay away. ....”

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Posted 5 months ago

“WORST CUSTOMER SVC WITH INDIA CALL CENTRE Got disconnected, and one of them took her own sweet time to even say something when the call went through. She immediately hung up after I spoke.”

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Posted 5 months ago

“Dell. website & customer service . The Worst Looks like CEO: Michael S. Dell (Jan 31, 2007–) with a Revenue: 101.6 billion USD (2022). wants more money outsourcing their job of customer service and technical support in India, when Dell suppose to be American Company, build and service by Americans. Cheap Labor - Sure more money for the Board Directors. In may case I have a Dell Account, years ago the service was excellent, but now you do not find any one in customer support who is base in USA, all the calls go to India. and they are rude with no customer service at all, and even they hang-up the calls. or even if the agent in India send you and email and you reply, you will receive a email chain, telling you that they can not answer , out of the office, if you call, to the telephone number in their email, no one answer. Answer Service AI, do not even make the effort, you will wasting your time. I was in the phone with him and email to canceling my order, dead end. The order was never cancel totally waste of time and frustration. Due to Monetary Dell Financials partner did not let me access or proceed with order due technical issues, I decide to place the order with my CC, Dell send me an email, indicating that my CC has error ... error and the order will not go thru. I decide to cancel the order ( sending email to the Inside Sales Rep) , and stop begging Dell to do business with me. Surprise from one day to another Dell , confirm that my CC is good and no error , the order was accepted. Again I tried to contact Dell and sending email the Sales Rep team, to cancel the order , with no solution or answer, Dell will ship your cancel any way, under the excuse is been build or pack and the order can not be cancel, until you received ( like if Dell work 24 hours and has an army of humans (outsourced) waiting in for all the orders that coming thru) . when you received the package at your door, you will need to request a return, and you know what is going to happen, you will travel to India , if some answer or you can understand, and then you will charge for handling, re-stocking and return shipping. Now we can understand how Mr. CEO: Michael S. Dell and the board of directors . made and make their money. Using cheap Indian labor (outsourcing), because we the american we are not good enough and CEO: Michael S. Dell and the board of directors they want to be more and more wealthy. Think twice when you do business with Dell. Just example one of the reps. Inside Sales Rep Brand Certified Dell | NA-Consumer Sales Work 1800 289 3355 Ext: 618-3969 Work hours : 01:00PM - 10:00PM CST with Tuesday and Wednesday as Weekly off Alternatively, you can contact Upvote 1 Downvote Reply reply Award 0 awards Share Share **Date of experience:** July 02, 2024”

Helpful Report

Posted 6 months ago

“Complaint Against Dell for Mishandled Delivery and Poor Customer Service On April 23, 2024, I purchased a notebook from the Dell website (Order Number: 1004121341, Dell Purchase ID: 2008306306995). I made the payment and awaited delivery. Unfortunately, Dell delivered the package to an incorrect address, where it was received by an individual named Fabricio. I personally contacted Fabricio, who informed me that he had returned the package. I then reached out to UPS, the courier service entirely contracted by Dell, to investigate the whereabouts of my package. However, UPS stated that I needed authorization from Dell to proceed with the investigation. This situation exemplifies a series of errors and a troubling lack of accountability between the companies involved, leaving me, the consumer, with violated rights and significant financial and emotional distress. Moreover, I urgently require this notebook for my work. I have contacted Dell support numerous times, only to be repeatedly attended to by an inadequate representative named Shane, who seems solely interested in sending automated responses rather than resolving customer issues. This entire experience has been extremely frustrating and disappointing. I will never purchase anything from Dell again and advise others to exercise caution with their future purchases.”

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Posted 6 months ago

“Approved for 3500 credit made a computer purchase but canceled each time by Dell, now submitted 2nd attemp and canceled. Called Dell and commentity bank and they refuse to cancel my credit acct and I can not even use it. PLEASE DO NOT SHOP AT DELL THE India PHONE PEOPLE ARE RUDE.”

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Posted 6 months ago

“These guys are leeches, they sell you a product and they have a service tag that expires, if it expires you are out there on your own finding your way to their problematic products. I had a M15 R7, and it was so faulty made that I had to go to stores change my thermal paste because it was overheating, and I did my own reseach because my serviec tag was expired, I also had to replace the hard drive because they had it badly implemented, they had 2 hard drives and the 2nd one in the MB slot was causing problem and I had to get one bigger one in first slot only, and all that where findings of my own instinct because their service could not help me, it was expired! Forwarding to future after some months, they do some updates to their bios because they did a faulty laptop, and driver updates that cause problems that you have to find out on your own, luckily I am somewaht experienced for computers and I can find my way. But this experience is the worst ever! I think the 1 star review is quite fair to be honest, who sells a faulty product and then disapears? Its not fair, justice should be assigned to these things. I would be very skeptikal when purchasing something from these guys. Never had such a bad experience before with a company.”

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Posted 6 months ago

“TLDR - don't buy a G15 5535 laptop from Dell, their service is garbage. Buy local, at least you have someone you can go to for actual assistance and repairs. Bought a laptop for my daughter for college. Received early May 2024, packaging good, no obvious damage, started right up. About two weeks later, the display stops working. Googled potential software fixes and worked through them all. Called customer service, and they spent about 30 minutes walking me through all the exact same steps - literally step by step. Finally, it got to the point he asked me to remove the back panel to check the hardware. I asked if he was kidding, and told him no, I want a tech to come to the house since I was paying for the coverage. After about a week, finally got a tech to the house. He confirmed there was no damage to the hardware, and ultimately found one of the RAM slots was bad. Motherboard needed replacement and he got one ordered. Just received an email saying the part is backlogged until 7/2/24.”

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Posted 7 months ago

“I’d give negative if I could. When I initially financed with Dell things were good… autopay was set up and it was easy to reach customer care…. A few months later I was notified that Dell is now financing through comentity bank who are not in the states. I received late fees then calls from other country asking for my personal banking information because the auto pay didn’t transfer. This company makes it difficult to make a payment it has to be mailed, automated phone payment or done online and they want your personal bank rounting and account information however you choose to pay. This was the most uncomfortable company I have ever dealt with. Steer clear of Dell financial and comenity capital bank because its too shady”

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Posted 7 months ago

“Worst customer service I have ever dealt with. Dell are scammers don't ever buy from them!”

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Posted 8 months ago

“why do you guys make it so difficult to contact a human being. your automated phone system will not let me speak to a human being non what so ever. It will ask you a million questions and upon answering that question it will direct you to the wrong extension and then when you do get through a person in what ever part of the globe they dont understand your or your needs. you guys have gone down hill and will be lossing my patronage of over 20 years.”

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Posted 8 months ago

Dell is rated 1.2 based on 1,040 reviews