Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like anything the higher priced models tend to get better reviews. I mistakenly crossed that line where I spent too little and had got a laptop with too many compromises. I bought a Dell Inspiron 3520 with a core i3 Intel 1215u CPU, 8Gb RAM and a 256Gb SSD. It probably is the lowest anyone should go in hardware specs running Windows 11 and expect to be at least somewhat satisfied with performance. The hardware is actually fine, the rest of the laptop is of poor quality. Dell has started using recycled plastics in their chassis and it does not feel study with a lot of flexing and creaking. The touchpad was also cheap and difficult to click requiring too much pressure. Keyboard was OK, and speakers were bad as typical with cheaper laptops. Screen quality was a VA quality FHD type with a non-glare screen which made colors less pronounced. I do feel like I bought a throwaway laptop as many have reported the hinges breaking early. No surprised given the quality I have experienced. Yes, I would be warry about not spending enough on a laptop to better guarantee a longer life.”

Helpful Report

Posted 2 weeks ago

“Bought a brand new laptop that barely leaves the house. LCD got ruined twice in less than a year. Everytime it happens I have to deal with terrible customer service, delays, and weeks of lost work. No compensation offer, refusal to replace the unit - just awful customer service. I will never buy DELL again.”

Helpful Report

Posted 2 months ago

“I purchased a Dell XPS laptop and paid more than $2000 with a credit card. Dell said it shipped via FedEx and sent me a tracking number. FedEx said they delivered it to my address on 8/14/2024 and that someone signed for the delivery. But I am retired and home all day and the computer was never delivered to my home. I filed a claim with FedEx, Dell, my credit card bank, and the Better Business Bureau, all of which sent complaints to Dell. I spoke with Dell several times, and exchanged numerous emails. But both Dell and FedEx say since FedEx said it was delivered, they consider the matter closed. So I am now out $2000+. Throughout this, Dell has been rude and unwiling to negotiate a resolution. Their Customer Service Department is a joke.”

Helpful Report

Posted 2 months ago

“I bought an Alienware laptop X17 R2 about 18 months ago, I take really good care of my laptop and always keep it clean, cool, etc. A few days ago, it developed a fault, 2 red 4 blue flashes on the symbol, this translates to a RAM problem. I contacted DELL to discuss this issue and see what they could offer being the laptop is over £3000 however, they were unwilling to help me whatsoever and said tough I have to pay, after stating the consumer law 2015 about reasonable time for a product they still said this does not apply as their warranty is final. I use a MacBook pro which is 6 years old and if it broke I would say fair game, however, 18months for a leading competitor in technology (as the escalated customer service agent Pavan O B stated) Alienware they are unwilling and a scam, I promised to never buy a Dell laptop again, luckily enough I paid via a credit card and can use a section 75 to regain all my money, all I wanted dell to do was fix it as it is a common problem based on their own forums of owners. They misrepresented the sale entirely, I feel for anyone who pays via a debit card, my advice is do not buy from them and if you do use a credit card to be covered for your purchase. I am making sure to leave plenty of factual reviews on dell to let potential buyers know of the terrible products and customer service, this is not slander if it is the TRUTH!”

Helpful Report

Posted 3 months ago

“Dell. Advertising. That the. Inspiron 3030. Comes. With a dvd. And. Cd. Player. It has. The door. But. No. Built-in. Player. That. Why I paid extra money. For a dell. That. Sucks. My. Last. Dell. Computer. Company. Gone downhill. Stay away. ....”

Helpful Report

Posted 4 months ago

“WORST CUSTOMER SVC WITH INDIA CALL CENTRE Got disconnected, and one of them took her own sweet time to even say something when the call went through. She immediately hung up after I spoke.”

Helpful Report

Posted 4 months ago

“Dell. website & customer service . The Worst Looks like CEO: Michael S. Dell (Jan 31, 2007–) with a Revenue: 101.6 billion USD (2022). wants more money outsourcing their job of customer service and technical support in India, when Dell suppose to be American Company, build and service by Americans. Cheap Labor - Sure more money for the Board Directors. In may case I have a Dell Account, years ago the service was excellent, but now you do not find any one in customer support who is base in USA, all the calls go to India. and they are rude with no customer service at all, and even they hang-up the calls. or even if the agent in India send you and email and you reply, you will receive a email chain, telling you that they can not answer , out of the office, if you call, to the telephone number in their email, no one answer. Answer Service AI, do not even make the effort, you will wasting your time. I was in the phone with him and email to canceling my order, dead end. The order was never cancel totally waste of time and frustration. Due to Monetary Dell Financials partner did not let me access or proceed with order due technical issues, I decide to place the order with my CC, Dell send me an email, indicating that my CC has error ... error and the order will not go thru. I decide to cancel the order ( sending email to the Inside Sales Rep) , and stop begging Dell to do business with me. Surprise from one day to another Dell , confirm that my CC is good and no error , the order was accepted. Again I tried to contact Dell and sending email the Sales Rep team, to cancel the order , with no solution or answer, Dell will ship your cancel any way, under the excuse is been build or pack and the order can not be cancel, until you received ( like if Dell work 24 hours and has an army of humans (outsourced) waiting in for all the orders that coming thru) . when you received the package at your door, you will need to request a return, and you know what is going to happen, you will travel to India , if some answer or you can understand, and then you will charge for handling, re-stocking and return shipping. Now we can understand how Mr. CEO: Michael S. Dell and the board of directors . made and make their money. Using cheap Indian labor (outsourcing), because we the american we are not good enough and CEO: Michael S. Dell and the board of directors they want to be more and more wealthy. Think twice when you do business with Dell. Just example one of the reps. Inside Sales Rep Brand Certified Dell | NA-Consumer Sales Work 1800 289 3355 Ext: 618-3969 Work hours : 01:00PM - 10:00PM CST with Tuesday and Wednesday as Weekly off Alternatively, you can contact Upvote 1 Downvote Reply reply Award 0 awards Share Share **Date of experience:** July 02, 2024”

Helpful Report

Posted 4 months ago

“Complaint Against Dell for Mishandled Delivery and Poor Customer Service On April 23, 2024, I purchased a notebook from the Dell website (Order Number: 1004121341, Dell Purchase ID: 2008306306995). I made the payment and awaited delivery. Unfortunately, Dell delivered the package to an incorrect address, where it was received by an individual named Fabricio. I personally contacted Fabricio, who informed me that he had returned the package. I then reached out to UPS, the courier service entirely contracted by Dell, to investigate the whereabouts of my package. However, UPS stated that I needed authorization from Dell to proceed with the investigation. This situation exemplifies a series of errors and a troubling lack of accountability between the companies involved, leaving me, the consumer, with violated rights and significant financial and emotional distress. Moreover, I urgently require this notebook for my work. I have contacted Dell support numerous times, only to be repeatedly attended to by an inadequate representative named Shane, who seems solely interested in sending automated responses rather than resolving customer issues. This entire experience has been extremely frustrating and disappointing. I will never purchase anything from Dell again and advise others to exercise caution with their future purchases.”

Helpful Report

Posted 5 months ago

“Approved for 3500 credit made a computer purchase but canceled each time by Dell, now submitted 2nd attemp and canceled. Called Dell and commentity bank and they refuse to cancel my credit acct and I can not even use it. PLEASE DO NOT SHOP AT DELL THE India PHONE PEOPLE ARE RUDE.”

Helpful Report

Posted 5 months ago

“These guys are leeches, they sell you a product and they have a service tag that expires, if it expires you are out there on your own finding your way to their problematic products. I had a M15 R7, and it was so faulty made that I had to go to stores change my thermal paste because it was overheating, and I did my own reseach because my serviec tag was expired, I also had to replace the hard drive because they had it badly implemented, they had 2 hard drives and the 2nd one in the MB slot was causing problem and I had to get one bigger one in first slot only, and all that where findings of my own instinct because their service could not help me, it was expired! Forwarding to future after some months, they do some updates to their bios because they did a faulty laptop, and driver updates that cause problems that you have to find out on your own, luckily I am somewaht experienced for computers and I can find my way. But this experience is the worst ever! I think the 1 star review is quite fair to be honest, who sells a faulty product and then disapears? Its not fair, justice should be assigned to these things. I would be very skeptikal when purchasing something from these guys. Never had such a bad experience before with a company.”

Helpful Report

Posted 5 months ago

“TLDR - don't buy a G15 5535 laptop from Dell, their service is garbage. Buy local, at least you have someone you can go to for actual assistance and repairs. Bought a laptop for my daughter for college. Received early May 2024, packaging good, no obvious damage, started right up. About two weeks later, the display stops working. Googled potential software fixes and worked through them all. Called customer service, and they spent about 30 minutes walking me through all the exact same steps - literally step by step. Finally, it got to the point he asked me to remove the back panel to check the hardware. I asked if he was kidding, and told him no, I want a tech to come to the house since I was paying for the coverage. After about a week, finally got a tech to the house. He confirmed there was no damage to the hardware, and ultimately found one of the RAM slots was bad. Motherboard needed replacement and he got one ordered. Just received an email saying the part is backlogged until 7/2/24.”

Helpful Report

Posted 5 months ago

“I’d give negative if I could. When I initially financed with Dell things were good… autopay was set up and it was easy to reach customer care…. A few months later I was notified that Dell is now financing through comentity bank who are not in the states. I received late fees then calls from other country asking for my personal banking information because the auto pay didn’t transfer. This company makes it difficult to make a payment it has to be mailed, automated phone payment or done online and they want your personal bank rounting and account information however you choose to pay. This was the most uncomfortable company I have ever dealt with. Steer clear of Dell financial and comenity capital bank because its too shady”

Helpful Report

Posted 6 months ago

“Worst customer service I have ever dealt with. Dell are scammers don't ever buy from them!”

Helpful Report

Posted 6 months ago

“why do you guys make it so difficult to contact a human being. your automated phone system will not let me speak to a human being non what so ever. It will ask you a million questions and upon answering that question it will direct you to the wrong extension and then when you do get through a person in what ever part of the globe they dont understand your or your needs. you guys have gone down hill and will be lossing my patronage of over 20 years.”

Helpful Report

Posted 6 months ago

“I believe this will be both my first and last purchase from Dell. I recently purchased the XPS13 9310 laptop from Amazon USA. Despite my diligent efforts to keep it in pristine condition, the camera unexpectedly malfunctioned. Seeking assistance from Dell's customer service teams proved to be quite frustrating. Their responses were inconsistent and lacked a genuine willingness to provide meaningful support. Adding to the challenge is the fact that the camera, microphone, and screen are all integrated as a single unit. Therefore, replacing just the camera poses a risk of compromising the functionality of the microphone and screen. The only solution offered by Dell is to replace the entire set, even though other components are still functional. This solution comes at a hefty cost, nearly half the value of the laptop itself. Moreover, authentic replacement parts are only available in the USA, leaving international customers like myself with few options. Despite my willingness to cover the repair costs, Dell's support teams are unwilling to assist once the warranty period has expired. Instead, I was directed to seek assistance from local repair entities, which has proven to be both inconvenient and costly. Having made a significant investment in purchasing the laptop, I find it disheartening to now shoulder the burden of such exorbitant repair costs. This experience has led me to question Dell's commitment to customer satisfaction and post-sale support. Dell falls short in providing adequate post-sale and customer care services. I cannot in good conscience recommend anyone to purchase Dell products. With the amount of money spent, there are numerous other brands that offer durable products and superior customer care services.”

Helpful Report

Posted 6 months ago

“Dell is truly no longer the prominent company as they once were years ago. My Dell Inspiron 7506 2n1 screen went out after just two (2) years so I returned to Dell for service at my cost of $60. It took them 2 weeks to figure out that they needed to replace the screen so I paid the estimate for completing the repairs. I did not hear back and had to call when I did not hear anything further. The poor English and the language barrier made it very difficult to understand the further problems they discovered after they “repaired” the screen. They alleged finding further problems that ultimately required me to pay another up-charge to completely replace the motherboard. I had no choice but to pay it. Again I did not hear back and when I called for status they advised they just received it from me and needed to diagnose the problems! But still after it was mailed back (at my cost), there have since been further new problems. But there is absolutely no way I’m going to pay to send it back to them again. I have never written a review but want to warn others to reconsider companies other than Dell if you are looking for a quality product and a company that is committed to reliable customer support. Dell absolutely fails in all areas.”

Helpful Report

Posted 7 months ago

“The dell Inspiron I have is THE worst computer I have ever owned. Dell keeps sending updates which has caused my headphones not to work twice in the last six months. I am sure there are background programs running that track me, but I don't know how to remove them. One program pops under every time I turn the computer on. I decided to completely remove any Dell related programs from it. They want you to continue using their yearly program--FOR WHAT ? to fix problems they caused. I just want to take this thing out to the firing range and see how many 9mm I can put in it.”

Helpful Report

Posted 7 months ago

“I ordered an XPS13 Pro Laptop. FedEx lost it. Dell sent a replacement within a week but indicated No Signature Required. FedEx states they delivered the laptop BUT I never received it. Dell is stating that FedEx indicates it was delivered. I do NOT have it. Terrible terrible terrible that Dell stated No Signature Required. They are at fault here.”

Helpful Report

Posted 7 months ago

“My company used Dell computers for many years. All of our computers at work are Dell brand and we never had any issues with them with the exception of one Touchscreen that only half of the touchscreen was working out of the box. Dell wanted to send it for repair but I told them we just got it and it's easier to return it at the retail store. Anyway in January got new work laptop (directly from Dell. Big Mistake) and after few days it started giving problems. Was very slow even though there was nothing installed on it. Sometimes it didn't want to turn off or on. Contacted Dell and the representative wasn't very helpful. Gave me some link that I can test the memory. On the 43rd day of buying the laptop it stopped accessing webpages. I open a web browser and it kicks me out with message "No Memory". Called Dell and was told it passed 30 days "return policy" and I need to go through tech support even though I told them on the day 15th that computer has problems. It appears that this laptop is complete garbage and so is their customer service. We are done with Dell. This company is going down the drain. DO NOT BUY DELL PRODUCTS!”

Helpful Report

Posted 7 months ago

“No one seems to know what they’re doing. On April 4th, 2024, my new (purchased November 9th 2023) stopped working. Called Dell and had an agent run through different fixes with me. None worked. It was determined that I needed a new motherboard. On April 7th, a tech came to my house and replaced the motherboard. The computer still didn’t work. It was determined that the hard drive needed replacing. On April 11, a tech came to replace the hard drive. It still doesn’t work. However, the tech said the hard drive was fine but the OS was corrupt. He replaced the hard drive anyway since that was what he was told to do. (Beware, each technician has one job. If they install a new hard drive, they are not allowed to do anything else….like, install an OS…even if they know how to do it) He took the old drive (which has all of my data on it but only allowed me 10 days to save it….hard to do without an OS;) I have been waiting one hour for Arna May Alejandro Resolution Specialist to call. The call was scheduled for 4:30 EST. She still hasn’t called. I have not been able to meet work deadlines for over a week. Dell Corporate is my last option since no one on the “help” line knows what they’re doing. Am going to try and connect with a contact there. I need a new computer.”

Helpful Report

Posted 7 months ago

Dell is rated 1.2 based on 1,036 reviews