If I could give NO Stars I would! However to write my review I'm required to give "1 Star'! PLEASE READ REVIEWS PRIOR TO PURCHASING FROM A COMPANY!!! Dell had NO problem taking my order and charging my credit card. The rep's customer service was Superior. HUH!!!! Upon receiving my Monitor I purchased and having a multitude of problems with getting it connected to my laptop - that was another issues!! It was as thou I was speaking a totally different language when trying to get assistance. From doing everything I was told to connecting the Monitor (which I was under the impression was simple), I purchased various cables, HDMI, etc. Spent time and gas traveling back/forth to Best Buy and other electrical stores coupled with having a friend that's a Tech Guy Fed-Ex a cable that should've worked with No Problem - I was STILL unable to receive a signal. ALLL to find out - Dell sent me a Monitor that didn't work!! Broken! Faulty!! As I called to inform the Tech Dept of this - and to go over the proceedures to connect the system for the 5th time, the Tech Guy stated there must be something wrong . Huhhhhhh YESSSSS!! I would think so!! At that point - I requested a Refund. As I followed ALL instructions to send the monitor back - in the box it was sent to me in - wrapped up correctly. Dell stated they'd send FedEx to my home to pick it up within 3 days. After waiting 7 days - No FedEx. I called Dell back and they said - they'll send them again. SMH After waiting another 3 days - NO FedEx. I then called FedEx directly and a Supervisor sent them out the next day. Hold on - there's MORE!!! I called Dell a week later to confirm they received the monitor and they tell me I need to wait ANOTHER 7-15 Days for them to log the monitor in to indicate it was received on they're end. I provide them the tracking number stating it was indeed received within those 7 days. I'm then placed on hold for 35mins just for someone to return on the phone to say - I need to still WAIT another 7 days and "I'm to call THEM back" to verify it was indeed received. UNBELIEVABLE!!! After 7 days elapsed I call Dell back - just to be PUT ON HOLD ANOTHER 35 mins to repeat my entire HORRIFIC ORDEAL. I plead to speak with a Supervisor ONLY to be informed they've received the monitor HOWEVER I STILL need to wait ANOTHER 7-14 Days to RECEIVE MY REFUND - due to Dell needs to (get this one) "Make sure the Monitor has been returned in good condition"!!! I can't make this ish up!!! UNBELIEVABLE!!! Now - I'm 2 months into this Tragedy and I'm STILLLLL WAITING ON MY REFUND!!!! STILLLLLLL!! I've since purchase a beautiful 27inch monitor from HP that arrived to my home within "2 days" of purchasing that works IDEAL!! It's AWESOME!! I wouldn't purchase A N Y T H I N G from Dell - EVER in this life or the afterlife!! Even if I was at GUN POINT - I would NEVER PURCHASE FROM DELL!!!