Bought a laptop online and through Dell website. Everything looked normal until when it was time to deliver the machine. Received delivery notification with time slot for 11 November; did not happen. Next day on 12th received another notification; guess what, the item was not delivered. Called Dell customer service; the first agent insisted that the item was delivered at 18:00 on 12th and I was not at home. Explained that I have camera and I had food delivery at about the same time but he would not give up. He would not let me talk to supervisor either. Called again and the agent apologized and promised that Item will be delivered on the day by 17:00. Well it did not happen. Called Dell again and was told it is too late and it will not be delivered, “wait until Monday the 16th”. Demanded for refund and cancellation of order and compensation. It was agreed and I was promised an email to confirm in few minutes. Even that did not happen. Weekend there is no Dell customer care. On Monday called and took more than 3 hours and talking to various people. Each will give you a different answer. And they will not let you talk to supervisor. In the end after talking to different people, one agreed to take my complaint and record it and arrange for supervisor to call me. Asked for reference number and I was told I will have an email conforming the conversation. An email was in my mail box in 5 minutes with zero record of my requests. They would not cancel the delivery and require you to receive it (whenever you receive it) and then return it. They apparently enjoy wasting your time. Finally did what I should had done from the beginning. Called my credit company and they happily created a case to protect me. Now I receive a call from supervisor and he is suddenly happy to do a refund and cancel the delivery. He refused to provide any compensation for everything they did to me. Honestly one of the lowest 3 customer services in my life.